Customer Support

buggypod, buggypod smorph and twoo

buggypod's friendly Customer Service Team will be delighted to answer any questions you may have. Please contact the team between the hours of 9.30am to 5.00pm Monday to Friday, in any of the following ways:

• Telephone: 0870 850 3463
• Email: support@revelo.co.uk

Alternatively, you may find that our Documentation below, or Frequently Asked Questions section opposite will help.

Documentation:

• View buggypod fitting instructions with photos
• Download list of pushchairs compatible with the buggypod.
• Download list of special needs pushchairs and wheelchairs compatible with the buggypod.

Buggypod Film:

Frequently asked questions

• Will the buggypod fit onto my pushchair?
  • The buggypod fits onto most pushchairs and buggies including twin buggies and 3 wheelers. You will need to make sure that you have exposed fixture points on two major frame components of your buggy. These attachment points must be between 160mm-375mm apart and between 350mm and 425 mm from the ground.
• My pushchair bars are too thick for the mounting brackets that come with the Buggypod.
  • If your pushchair bars are more than approx 4 cm in diameter, you should use size 70 mounting brackets available separately from your Buggypod stockist or Revelo.
• Do the brackets have to be exactly horizontal?
  • The front bracket can be fitted up to approx. 8 cm’s higher than the rear bracket if it helps provide a good connection. The net result will simply be that the Buggypod seat tilts back slightly (as with many pushchairs) and you may in any case prefer that. Just use your judgment to ensure that you haven't fitted the front bracket so much higher than the rear that the Buggypod tilts back too far.
• Up to what age can I use the buggypod?
  • Buggypod is a standard toddler seats and and will take a child up to 15kg in weight.
• What is the width of the buggypod?
  • Buggypod will add 39 cm to the width of your buggy when folded open.
• Can I fold my pushchair with the buggypod attached?
  • In order to fold your buggy you will need to remove the buggypod by just clipping it off. The attachment brackets can stay on your pushchair permanently and do not interfere with the folding mechanism of the pushchair. When you unfold your pushchair simply clip the buggypod back on.
• How can I get the pushchair and the buggypod into the car?
  • The buggypod can be folded away neatly and can be clipped off the pushchair for storage. The pushchair can be folded away normally with the attachment brackets attached.
• Can the buggypod be attached to the left side of my buggy?
  • Because of the design of the buggypod, it can only be fixed onto the right hand side of the buggy when viewed from the pushing position.